Activity

USS Biz Trek Activity #19: Quality Counts

Suppliers can greatly influence the quality of your product. Read the story of John Schnatter’s Papa John’s Pizza and see how this entrepreneur makes sure his pizzas have the freshest ingredients. Pay special attention to his business slogan. When you are finished, use your browser’s back button to return to this activity.

What special ingredient does John Schnatter use for his pizza crust? Why does he concentrate on making the best pizza when his competitors are expanding their menus? Are you willing to devote yourself to one product in order to maintain quality control?

Loggin’ On

Turn to a new page in your USS Biz Trek log and title it "Quality Control." Make three columns and label them Good, Better, and Best. Think about the product(s) you sell. List all of their best features. Then list the better and good features. Are you offering your customers a product that is heavy in good and better, but light on the best?

Concentrate on the Good list. What can you do to improve quality and move some of those features to the Better list? What can you do to improve quality and move features from the Better list to the Best list?

In your notebook, write a plan to improve quality control. Your work reflects on you as a professional and as a person. You want to give your customers the best possible product for the best possible price.

Finished?

Rocket back to Lesson 6

Rocket forward to Activity 20